FAQ

All purchases and shipping for ShefEr products are currently managed through our Amazon page, where you can easily place orders and have them shipped across Australia. While we currently offer shipping throughout Australia, we’re excited to announce that a worldwide store will be opening soon, allowing us to ship globally.

For returns, please follow Amazon’s return guidelines, which allow you to return items within 30 days of purchase as long as they are unused and in their original packaging. Amazon’s return system makes the process straightforward, and refunds are typically processed within 5-7 business days after the item is received and inspected.

If your item arrives damaged or defective, please follow Amazon’s guidelines for returns. You can return the item through Amazon’s return system, and they will assist you with a replacement or refund.

To start a custom order, simply reach out to our team directly. We will personally handle your request, working closely with you to ensure that every detail is exactly as you envision. Our commitment to quality and craftsmanship extends to our custom creations, ensuring that your bespoke ShefEr product is as exceptional as our standard offerings.